Our Privacy & Policy

PRIVACY POLICY

INFINITY DESIGN & CONSULTANT

Last Updated: 08 November 2026

1. Introduction

Welcome to Infinity Design & Consultant.

At Infinity Design & Consultant, we respect your privacy and are committed to protecting the personal information of our website visitors, prospective clients, existing customers, business partners and other individuals who communicate with us.

This Privacy Policy explains how we collect, use, store, protect, process and disclose your personal information when you visit our website, contact our company, request consultancy services or engage in business with us.

By accessing or using our website and services, you acknowledge this Privacy Policy.

2. Information We Collect

We may collect the following categories of information when you interact with our company:

A. Personal Information

Full name and contact person's name.
Mobile number and WhatsApp number.
Email address.
Business or company name.
Mailing or project location address.

B. Project-Related Information

For architectural, structural, interior design and engineering consultancy services, we may collect:

Land and plot information.
Building dimensions and project details.
Architectural and structural drawings.
Engineering calculations and technical documents.
BOQ, estimation and cost-related information.
Soil test and survey reports.
Project photographs, videos and site information.
Other documents required for consultancy and project execution.

C. Technical Information

When you visit our website, certain technical information may be collected automatically, including:

IP address.
Browser type and version.
Device and operating system information.
Website pages visited.
Date, time and duration of website visits.
Cookies and similar tracking technologies.

3. How We Use Your Information

We collect and process information for legitimate business and service-related purposes, including:

Responding to customer inquiries and requests.
Providing architectural, structural and interior design services.
Preparing engineering drawings, BOQ, estimates and project proposals.
Providing project management and professional consultancy.
Communicating with clients regarding ongoing projects.
Preparing quotations, agreements, invoices and official documents.
Improving website functionality and customer experience.
Maintaining business records and service histories.
Preventing fraudulent activities and unauthorized access.
Complying with applicable legal and regulatory requirements.

We will not intentionally use your personal information for unrelated purposes without an appropriate legal basis.

4. Legal Basis for Processing Information

We process personal information where there is an appropriate legal basis, including:

Your informed consent.
Providing services or taking steps requested before entering into a contract.
Fulfilling contractual obligations.
Complying with applicable legal requirements.
Protecting legitimate business interests where legally permitted.
Protecting the vital interests of individuals where applicable.

Where consent is required, you may withdraw it subject to applicable legal requirements.

5. Confidentiality of Project Documents

Infinity Design & Consultant understands that engineering and construction projects often involve confidential information.

We take the confidentiality of client documents seriously.

Accordingly:

Client drawings and architectural plans are treated as confidential business information.
Structural designs and engineering calculations are used for authorized project purposes.
Land documents, project photographs and technical reports are not intentionally disclosed to unauthorized individuals.
Client information is shared with relevant employees, consultants or service providers only where necessary for authorized work.
We do not intentionally publish private client project documents without appropriate permission.

Clients should avoid sending unnecessary sensitive personal information through unsecured communication channels.

6. Cookies and Website Technologies

Our website may use cookies and similar technologies to improve website performance and user experience.

Cookies may help us:

Remember website preferences.
Understand website traffic and visitor behavior.
Improve website navigation.
Analyze website performance.
Maintain website security.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

Where required, we will request appropriate consent before using non-essential cookies.

7. Third-Party Services and External Links

Our website or business operations may use third-party platforms and services, such as:

Website hosting providers.
Google Analytics or similar website analytics services.
Google Maps.
Google Forms and Google Workspace.
Social media platforms.
WhatsApp communication services.
Email and communication providers.
Online payment or transaction providers, if available.

These third-party services may process information according to their own privacy policies and terms.

Our website may also contain external links. We are not responsible for the privacy practices or content of websites operated by other organizations.

8. Sharing and Disclosure of Information

Infinity Design & Consultant does not sell or rent customers' personal information to third parties.

However, information may be disclosed in limited circumstances:

With your permission.
To authorized employees, engineers and consultants for project delivery.
To trusted service providers supporting our business operations.
When required by applicable law, court orders or authorized government authorities.
To protect our legal rights, property, security or business interests.
When necessary to investigate suspected fraud or unauthorized activities.

Any sharing will be limited to what is reasonably necessary for the relevant purpose.

9. Data Storage and Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including:

Providing agreed consultancy services.
Maintaining project records.
Handling customer inquiries and complaints.
Fulfilling contractual and legal obligations.
Resolving disputes and protecting legal rights.

Retention periods may vary depending on the nature of the information and applicable legal requirements.

When information is no longer required, we will take reasonable steps to securely delete, destroy or anonymize it, subject to applicable retention obligations.

10. Data Security

We take reasonable technical, administrative and organizational measures to protect personal information against:

Unauthorized access.
Accidental loss or destruction.
Unauthorized disclosure.
Data modification or misuse.
Cybersecurity threats.

Security measures may include access restrictions, password protection, secure storage, backups and other appropriate safeguards.

However, no website, online platform or electronic transmission system can be guaranteed to be completely secure.

11. Your Privacy Rights

Subject to applicable laws, you may have the right to:

Request access to your personal information.
Request correction of inaccurate or incomplete information.
Request deletion of information where legally permitted.
Withdraw previously provided consent where applicable.
Request information about how your data is processed.
Object to or request restrictions on certain processing activities where legally available.
Raise complaints regarding the handling of your personal information.

To exercise these rights, please contact us using the details provided below.

We may request reasonable verification of your identity before processing a privacy-related request.

12. International Data Transfers

Some third-party service providers may store or process information on servers located outside Bangladesh.

Where personal information is transferred internationally, we will take appropriate steps to ensure that such transfers are handled in accordance with applicable data protection laws and requirements.

13. Children's Privacy

Our website and professional consultancy services are not intentionally directed toward children.

We do not knowingly collect personal information from children without appropriate authorization or consent where required by applicable law.

If we become aware that personal information has been collected improperly, we will take reasonable steps to address the situation.

14. Social Media Privacy

Infinity Design & Consultant maintains official communication channels through social media platforms.

When you contact us through Facebook, LinkedIn, Instagram, TikTok or WhatsApp, information you provide may be processed by the respective platform as well as by our company for business communication.

Please review the privacy policies of those platforms before sharing personal or confidential information.

15. Changes to This Privacy Policy

We reserve the right to update, modify or revise this Privacy Policy whenever necessary to reflect changes in our business operations, website functionality, technology or applicable legal requirements.

Any updated version will be published on our official website with a revised Last Updated date.

We encourage visitors and clients to review this page periodically.

16. Applicable Law

This Privacy Policy is intended to operate in accordance with the applicable laws and regulations of Bangladesh, including the Personal Data Protection Act, 2026, where applicable, and other relevant legal requirements.

Nothing in this policy is intended to limit any rights or protections available under applicable law.

17. Contact Us – Privacy and Data Protection

If you have questions, concerns, complaints or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

INFINITY DESIGN & CONSULTANT

Official Website:
https://www.infinitydesignbd.com

Email:
info@infinitydesignbd.com

Hotline 01:
+8801836-934702

Hotline 02:
+8809696-982598

Dhaka Corporate Office:
Flat 5/2, House KH-33/2, Road Moddho Para, Khilkhet, Dhaka-1212, Bangladesh.

Noakhali Office 01:
1st Floor, Habib Manjil, College Road, Chowmuhani, Noakhali, Bangladesh.

Noakhali Office 02:
Khokon Chairman House, Nateshwar, Sonaimuri, Noakhali, Bangladesh.

Official Social Media: